FAQ's

Must I register in order to see prices and place orders?

Yes, in order to see the prices and place orders you have to register and enter some basic information about your company.
Registration is completely free.

I am a new customer and I want to place an order, what do I have to do?

After adding to cart the products that you have chosen you can "View cart" in order to see its contents. In order to submit the order, click on "Checkout order", enter the information that is requested and then click on "Submit Order" in order to complete the process.

Alternatively you can send us an email or call us and tell us the products that you need.

I forgot my password, what do I have to do?

Click here and enter the email you used to register to our website. Your password will be sent at your email.

How can I see which products I am about to purchase and how much do they cost?

In order to see which items are in your cart you can click on "View Cart". You will see the products that you have entered and the total cost of the order (prior to transportation costs).

What can I do if I need a product which I cannot find?

If you want something that is not available by us you can click on "Wishlist" and let us find it for you. Write the name of the product and a short description of it and we will contact you about it as soon as possible.

What is my order's status?

You can check your order status by clicking on "Order History" and selecting your order. However, you can always contact us by email or phone about anything concerning your order.

How can I cancel an order?

You can always cancel your order anytime by contacting us by email or phone before the order is sent.

How are the orders sent?

You can check shipment information here.

How can I pay for my order?

You can check shipment ways here.

 

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